Customer service and handling customer inquiries
Customer service
We offer customer service and respond to enquiries, both by e-mail and by phone. We provide this service to help resolve enquires and follow up your agreements. Our customer service is available for private customers, corporate customers and retailers who need help to solve various problems.
As part of your customer relationship, we follow up both hire purchase and private leasing agreements. Inquiries may include finding a copy of an invoice, calculating the price of buying out leasing agreements, and insurance in connection with car loans. In these cases, we document that the agreements that you have been entered into are correct.
If you contact us by phone, we need to process your personal data in order to help you resolve your enquiries. In these cases, our customer advisor will have access to information about your customer relationship, your products and your basic personal data.
The purpose of the processing of personal data is to provide customer service, respond to enquiries and provide advisory services through our various channels. The legal basis for the processing is to be able to fulfil the agreement we have with you.
We retain personal data in chat logs for 12 months. Further we retain information that you have been in contact with customer service for five years.
When we collect and process information about you, you have several rights under data protection rules and legislation.
This includes the right of access, the right to data portability, the right to rectification of any errors and the right of erasure, which means that we must, on our own initiative, delete information that is no longer necessary for the purpose of the processing. We will always consider any objections you may have to the processing of your personal data, and we will follow up when you opt out of direct marketing.
Read about how you can exercise your data protection rights in our privacy notice under "Your rights".
DNB Denmark is responsible for the processing of your personal data.
- identification data
- contact details
- financial data
Our IT services vendors process personal data on our behalf.